Last updated: August 17, 2026
These General Sale Conditions (“Sale Conditions”) apply to purchases made through the shop section of www.ceciliamatteoli.com (the “Shop”). By placing an order, you agree to these Sale Conditions.
1. Seller information
Seller: Cecilia Matteoli
Email: info@ceciliamatteoli.com
Country: Italy
Tax status: The Seller is a private individual making occasional sales and is not registered for VAT (no Italian “partita IVA”). No VAT is therefore charged or shown separately on orders, and a VAT invoice cannot be issued. Confirmation of payment is provided by PayPal; a written receipt for your purchase can be requested by email.
2. Products
The Shop offers, depending on availability:
- Original artworks (“Unique”): one-of-one pieces. Once sold, they cannot be reordered.
- Fine arts: limited or hand-finished works as described on each product page.
- High quality digital prints: art prints as described on each product page.
Product photos are for presentation purposes. Colours may vary depending on screen settings and lighting. Unless explicitly stated, frames are not included.
3. Prices and currency
- Prices are shown in EUR (€).
- Prices are final: no VAT is charged or added, as the Seller is not registered for VAT (see section 1).
- Shipping costs are added at checkout based on your selections (destination and shipping method) and are shown before payment.
4. Availability
Products are offered while stocks last. In case of a rare discrepancy (e.g. a unique artwork sold out), the sale will not be completed and you will not be charged, or the payment will be refunded if already captured.
5. How to place an order
- Select products and add them to the cart.
- Choose shipping destination and, where applicable, shipping method.
- Proceed to payment.
6. Payment
Payments are processed via PayPal (including card payments handled through PayPal’s checkout). Your full card details are never received or stored by this Website.
An order is considered accepted only when payment is successfully completed and confirmed. You will receive a payment confirmation from PayPal, and the email address provided through PayPal may be used for order-related communication.
7. Shipping & delivery
- Shipping costs and the total price are shown before payment, based on your selections.
- Original artworks and fine arts: tracked shipping only.
- Prints: you may be able to choose tracked or economy (no tracking), depending on the product and destination.
Economy (no tracking): if you choose economy shipping, you acknowledge that the shipment has no tracking number and delivery times may be longer. In some cases, proof of delivery or tracking updates may not be available.
Estimated delivery times are indicative and may vary due to courier delays, peak seasons, customs procedures, or circumstances beyond our control.
8. Customs and import duties (international orders)
For shipments outside the EU (or outside the destination’s customs area), customs duties, import taxes and handling fees may apply. These are the customer’s responsibility and are not included in the item price or shipping cost.
9. Right of withdrawal (EU/EEA/UK consumers)
If you are a consumer in the EU/EEA/UK, you generally have the right to withdraw from a distance purchase within 14 days from the day you receive the goods, without giving any reason.
How to exercise withdrawal: send an email to info@ceciliamatteoli.com within 14 days of delivery, stating your order reference and your decision to withdraw. You will receive return instructions by reply.
- Return condition: items must be returned unused and in their original condition and packaging, as reasonably possible.
- Return shipping costs: paid by the customer, unless the item is defective or incorrect.
- Refund timing: once the returned items (or proof of return) are received, refunds are issued to the original payment method within the time required by applicable law.
Exceptions: the withdrawal right may not apply to certain goods, such as custom-made or personalised items, where legally permitted. Any such exception will be specified on the product page and at checkout.
10. Defective, damaged or incorrect items
If your order arrives damaged, defective or incorrect, please get in touch within 72 hours of delivery at info@ceciliamatteoli.com, including photos of the package and of the item(s). A suitable solution will be arranged: replacement where possible, partial refund, or refund.
11. Intellectual property (artworks and images)
Purchasing a physical artwork or print does not transfer intellectual property rights. All reproduction rights remain with Cecilia Matteoli unless explicitly agreed in writing.
12. Force majeure
No liability is accepted for delays or non-performance due to events beyond reasonable control, such as courier disruptions, customs delays, strikes, natural disasters or service outages.
13. Changes to these Sale Conditions
These Sale Conditions may be updated over time. The version published on the Website at the time you place an order is the one that applies to that order.
14. Governing law
These Sale Conditions are governed by the laws of Italy, without prejudice to any mandatory consumer protections that may apply in your country of residence.
15. Contact
For any question about an order or about these Sale Conditions, please write to info@ceciliamatteoli.com.